Deposits and Payments: A non-refundable deposit of 25% with
a minimum charge of $375 USD per person is required to secure
reservation. No reservation is considered confirmed until a deposit
is received. Final payment must be received no later than 60 days
prior to departure date. Payments are accepted by all major credit
cards, Paypal.com (USA Clients only) and bank transfer or check.
Full payments made via US check or money order will receive a 3%
discount.
Itineraries including private villas, private yacht charters (single or multi-day), exclusive room types and/or early booking or promotional rates will be subject to an additional non-refundable
deposit. Air reservations based on published fares require full
payment at the time of confirmation of service. Following final
payment, a complete set of travel documents, will be delivered via
email approximately 20 days prior to the trip start date.
Rates and Taxes: All rates are subject to change based on
fluctuations in exchange rate. Travelive reserves the rights to
correct any errors in pricing. Airfare rates are not guaranteed until
ticketed and paid in full.
Change and Cancellation Policy:
Cancellation penalties for land packages:
46+ Days prior to departure: Non-refundable deposit applied
as travel voucher, less incurred fees, valid for 12 months
45 – 31 Day prior to departure: 50% of total trip cost
Within 30 Days prior to arrival: 100% of total trip cost
Refunds will not be made for no-shows, early departures, or
unused services.
Refund requests must be made in writing and are processed
within 60 days.
Cancellation penalties for itineraries for private villas, private yacht
charters (single- or multi-day), exclusive room type and/or early
booking or promotional rate inclusive itineraries will be subject to
alternate change and cancellation policies. Alternate policies and
terms will be submitted in writing. Agreement to this form includes
the agreement to those additional terms when submitted in writing.
Additional or alternate contract may be required.
Please Note:
Cancellations of air reservations are subject to the terms and
conditions set forth by the airlines.
A $25.00 USD amendment fee will apply for changes or
modifications made to itinerary once deposited.
Once travel has commenced, any changes or cancellation will be
at the expense of the passenger.
Client Signature: Cardholder / client is responsible for signing
and accepting the booking terms and conditions. Any
representative travel agency is responsible for verifying
cardholder’s signature. Agents signing on behalf of clients are
required to have client permission and signature on file. In the
event of dispute, agency will be liable for the amount charged.
Third Party Credit Cards: Third party credit cards, or credit cards
not belonging to a traveler, will only be accepted when
accompanied by a copy of the front and back of the credit card and
government issued ID.
Travel Protection and Insurance: To avoid charges for
cancellation due to covered reasons, Travelive highly recommends
the purchase of comprehensive trip insurance.
Travelive is not responsible or liable for loss, damage or theft of
luggage or personal belongings, or for personal injury, accidents,
illness, disappointments, or frustrations while on tour, nor is
Travelive responsible for any type of trip interruption due to
weather and other unforeseen circumstances.
For more information on travel insurance and pricing, speak with
your travel agent.
Travel Documents and Identification: All participants are
required to secure a valid passport and visa (if required). Failure
to obtain valid travel documents shall not create the right to
cancellation or refund. Passengers are responsible for obtaining
required travel documents.
Passengers are responsible to ensure that the names printed on
the itinerary and other travel documents exactly match the first,
middle and last name written in their passport.
Holidays: During local or national holidays abroad, certain
facilities such as museums, sightseeing tours and shopping may be
limited.
Flight/Ferry Changes and Delays: Airline flight and ferry
changes and delays are unfortunate but are an inherent risk of
travel and outside the control or responsibility of Travelive. Guests
may reserve the right to hold the airline or ferry company
responsible for any such delays. In the event of a delay, the Airline
or Ferry Company, and not Travelive will determine the procedure
to be followed and the amenities/ compensation, if any.
Hotels: Hotel accommodations will be provided in accordance with
the itinerary. In the event that a requested hotel is unavailable, an
alternate option will be offered in an equal category.
Cruises: Cruise accommodations are as per descriptions in the
itinerary provided by Travelive. Cruise lines reserve the right to
substitute ships on any cruise, even at the last minute. Itinerary
changes on any cruise are the sole responsibility of the cruise line
and they may be implemented at their discretion and at the last
minute based on factors beyond its control (such as existing
weather or traffic conditions). Travelive cannot take any
responsibility for ship substitutions or itinerary changes decided by
a cruise line. Special deposit, payment and cancellation conditions
apply for cruises, which are outlined under Deposits and Payments
and Change and Cancellation Policy.
Responsibility: Travelive and/or their cooperating selling agents
and/or their suppliers of services offer their travel packages for sale only
on the express understanding that they themselves do not perform or
in any way assume liability for the performance of the individual
components transfers, hotels, flights, car, motor coaches, etc.) of these
travel packages and act only to combine these components into a single
unit of sale for the convenience of the general public, and are not
responsible therefore, either directly or indirectly, for any loss, accident,
or injury which may result from any act, omission, negligence in or
responsible for performing or providing these component services.
Additional expenses incurred as a result of delay, change of schedule,
illness, weather, strikes, hostilities, quarantine, government requisition
of hotel space, or any other reason beyond the control of Travelive or
its affiliate travel agents, shall be borne by the passenger.
Acceptance: Payment of deposit or full payment shall be deemed
as consent by the passenger to the above conditions.
