Bucher Travel Inc Terms and Conditions

GENERAL TERMS and CONDITIONS – FIT

  1. SCOPE
    These General Terms and Conditions shall govern the legal relationship with Bucher Travel Inc. These General
    Terms and Conditions differentiate between packages and individually booked services. A package means a
    pre-arranged combination of at least two of the following three components: transportation, accommodation
    and other tourist services (e.g. mountain excursion, entrance to museum, etc.).
    All services of third party suppliers are only brokered by Bucher Travel Inc. They are offered and shall be
    provided in the name of the relevant third party supplier in accordance with its general terms and conditions.
    Each third party undertakes to furnish such General Terms and Conditions to the client in a suitable form.
  2. BOOKING
    Bookings shall be accepted as long as the requested services are available and the client is of legal age.
    Bookings shall only be deemed to have been confirmed following receipt of the requested deposit payment.
    In confirming the booking, the client including his/her accompanying party shall be deemed to have consented
    to the General Terms and Conditions set forth below and declares that he/she has received the General Terms
    and Conditions.
  3. PRICING
    Bucher Travel Inc. pricing includes bespoke program design, reconfirmation of all agreed services prior to the
    start of the client’s arrangement, delivery of travel documents within Switzerland, checking of flight
    information and train schedules as well as a 24/7 emergency telephone service. All rates mentioned in the
    offer are in Swiss Francs (CHF) and include service, taxes and VAT. Bucher Travel Inc. reserves the right to
    increase the price under certain circumstances (cf. Art. 8). Bucher Travel Inc. charges the following reservation
    fees (non-refundable) for individually booked services:
  • Hotel reservation, flat………………………………………………………………………………………………………………. CHF 75.00
  • Rail ticket, flat…………………………………………………………………………………………………………………………..CHF 50.00
  • Restaurant reservation, per reservation……………………………………………………………………………………CHF 25.00
  • Last-minute bookings made less than 7 working days prior to the start of the
    arrangement ……………………………………………………………………………………………………………..CHF 50.00 – 200.00
  • Changes after final confirmation………………………………………………………………………………..CHF 50.00 – 200.00
    Please be advised that any changes to bookings that are made close to the travel date may entail
    significantly higher fees. The precise amount shall be indicated at the time of rebooking along with any
    additional costs.
  1. PAYMENTS AND DEPOSITS
    An initial deposit payment of at least CHF 250.00 is required for bookings lower than CHF 3,000.00 in order to
    confirm the services.
    An initial deposit payment of at least CHF 1,500.00 is required for bookings higher than CHF 3,000.00 in order
    to confirm the services.
    Final payment shall be required 45 days prior to the start of the arrangement. Bucher Travel Inc. reserves the
    right to cancel the booking and to retain the initial deposit paid in the event that payment has not been received
    within the agreed terms.
    Unless agreed otherwise, travel information shall be provided following receipt of payment of the full invoice
    amount.
    The balance of the final invoice for additional services requested on site must be paid within 10 days of receipt
    of the invoice.
    Bucher Travel Inc.
    Pilatusstrasse 27, CH-6036 Dierikon / Lucerne
    incoming@buchertravel.ch, bucherincoming.ch, +41 41 418 55 44 2/5
    4.1 Bank Transfers
    Bank transfers in Swiss Francs (CHF) into the bank account indicated below are preferred. Bank transfers must
    be made with “no charges for the beneficiary”.
    Bank: LUZERNER KANTONALBANK, Pilatusstrasse 12, 6002 Lucerne, Switzerland
    BC-no: 778
    Account no: 01-00-592682-10
    IBAN: CH0900778010059268210
    SWIFT: LUKBCH2260A
    Account holder: BUCHER TRAVEL INC., Pilatusstrasse 27, 6036 Dierikon, Switzerland
    4.2 Credit Card payment
    Payments by American Express, Mastercard and VISA credit cards are accepted. Payments will be arranged
    via an electronic secure payment link in Swiss Francs (CHF).
  2. CANCELLATION PACKAGES
    Notice of cancellation must be given in writing (which also includes email) to Bucher Travel Inc. and shall only
    be deemed to have been validly received upon confirmation by Bucher Travel Inc. On weekends and holidays
    the 24/7 emergency telephone service must also be contacted. In the event that a package is cancelled up to
    45 days prior to the start of the arrangement, an administration fee of 10% of the total pre-paid amount,
    subject to a minimum of CHF 750.00**, shall be charged. After this date the following penalties shall apply:
  • 45 – 30 days prior to the start of the arrangement ……………………………………………………………………………. 30%
  • 29 – 16 days prior to the start of the arrangement …………………………………………………………………………….. 50%
  • 15 – 6 days prior to the start of the arrangement ………………………………………………………………………………. 80%
  • 5 days or fewer prior to the start of the arrangement ……………………………………………………………………….100%
    **for bookings lower than CHF 3,000.00, the minimum charge shall be CHF 250.00 flat.
    Suppliers may have firmer cancellation policies. If applicable, these specific cancellation policies will be
    advised by Bucher Travel Inc.
  1. CANCELLATION OF INDIVIDUALLY BOOKED SERVICES
    Notice of cancellation must be given in writing (which also includes email) to Bucher Travel Inc. and shall only
    be deemed to have been validly received upon confirmation by Bucher Travel Inc. On weekends and holidays
    the 24/7 emergency telephone service must also be contacted.
    6.1 Accommodation
    In the event of the cancellation of an accommodation booking prior to the cancellation deadline, an
    administration fee of 10% of the total pre-paid amount, subject to a minimum of CHF 75.00, shall be charged.
    The specific cancellation policies will be advised by Bucher Travel Inc.
    Bucher Travel Inc.
    Pilatusstrasse 27, CH-6036 Dierikon / Lucerne
    incoming@buchertravel.ch, bucherincoming.ch, +41 41 418 55 44 3/5
    6.2 Transfers
    In the event of cancellation up to 72 hours prior to the transfer (departure time), an administration fee of 10%
    of the total pre-paid amount, subject to a minimum of CHF 75.00, shall be charged. After this period the
    following penalties shall apply:
  • 72 – 48 hours prior to transfer…………………………………………………………………………………………………………… 50%
  • 48 hours or less prior to transfer………………………………………………………………………………………………………100%
    6.3 Rail tickets
    In the event of cancellation up to seven days prior to train departure, an administration fee of 10% of the total
    pre-paid amount, subject to a minimum of CHF 75.00, shall be charged. After this period, the following
    penalties shall apply:
  • 6 – 3 days prior to train departure …………………………………………………………………………………………………….. 50%
  • 3 days or less prior to train departure ……………………………………………………………………………………………….100%
    6.4 Other individual services
    In the event of the cancellation of other individual services (e. g. Guide, Chocolate workshop, etc.) prior to the
    cancellation deadline, an administration fee of 10% of the total pre-paid amount, subject to a minimum of CHF
    75.00, shall be charged. These specific cancellation policies will be advised by Bucher Travel Inc.
  1. COMPLAINTS
    Complaints must be submitted in writing (which also includes email) to Bucher Travel Inc. immediately in order
    to resolve the issue with those affected. If the complaint is received after the client’s departure, no
    compensation will be payable.
  2. CHANGES
    Bucher Travel Inc. reserves the right to increase the contractual price if so justified by price increases by third
    party suppliers, e.g. transport companies or new or increased taxes, duties or charges as well as exchange
    rate fluctuations.
    Bucher Travel Inc. reserves the right to make changes to travel arrangements at any time. These changes shall
    be fully documented and announced as early as possible. Some changes may require the provision of an
    alternative service, which shall be of at least equivalent quality and value. Any price increases shall be borne
    by the client.
    No entitlement to claim damages owing to non-performance of the contract shall arise under either scenario.
  3. UNFORESEEN EXTENSION, COVID-19 ACKNOWLEDGMENT
    In the unlikely event of any unforeseen extension to the program caused by flight delays or cancellations, bad
    weather, strikes, pandemics / epidemics or any other cause (non-exhaustive list) beyond the control of Bucher
    Travel Inc., it is acknowledged that any expenses relating to these circumstances (accommodation, transfers
    etc.) shall be invoiced to the client in full. Bucher Travel Inc. accepts no liability for any changes, omissions,
    strikes or communication breakdowns etc. No entitlement shall arise to claim damages against Bucher Travel
    Inc.
    Bucher Travel Inc.
    Pilatusstrasse 27, CH-6036 Dierikon / Lucerne
    incoming@buchertravel.ch, bucherincoming.ch, +41 41 418 55 44 4/5
    Covid-19 Acknowledgment. There is still an outbreak of COVID-19 in various parts of the world and a
    subsequent outbreak of COVID-19 (or a variant of COVID-19) may cause a client legitimate concern regarding
    the health and safety of its guests in connection with their attendance of the program. If, in good faith, a client
    determines it is not comfortable permitting its guests to attend the travel arrangements or a program due to
    a current (or a subsequent) outbreak of COVID-19 (or a variant of COVID-19), a client may (i) request to postpone
    the travel arrangement of a program or (ii) terminate an Agreement and cancel the program pursuant to the
    terms set forth in this section.
    If a client requests to postpone a program, Bucher Travel Inc. will make every effort to accommodate a client’s
    request. If Bucher Travel Inc. is able to accommodate a client’s request for postponement, any additional work
    Bucher Travel Inc. is required to perform or costs necessarily incurred will be charged to a client and reflected
    in an updated payment and deposit schedule. The revised payment and deposit schedule must be accepted
    by a client within 10 (ten) days of a client’s receipt. Bucher Travel Inc. reserves the right to decline a client’s
    request for postponement.
    If Bucher Travel Inc. is unable to accommodate a client’s request for postponement and/or a client terminates
    an Agreement pursuant to the terms set forth in this section, Bucher Travel Inc. shall return to the client all
    amounts paid by client to Bucher Travel Inc., less the following (which Bucher Travel Inc. shall be entitled to
    retain or collect): (i) the initial program deposit , (ii) non-recoverable program deposits; (iii) an administrative
    fee and (iv) other out-of-pocket costs Bucher Travel Inc. has paid or is obligated to pay.
  4. RENOVATIONS
    Please be aware that hotels and venues undergo renovation from time to time, but that they will do their
    utmost to limit any disruption to their clients. If Bucher Travel Inc. is specifically advised of any renovation
    work, clients shall be informed accordingly. However, the dates and scale of any renovation work are subject
    to change. Bucher Travel Inc. will not consider any complaints or requests for refunds if a hotel or venue is
    carrying out renovations whilst a client is resident.
  5. RESPONSIBILITY
    Unless required otherwise by law, Bucher Travel Inc. declines all liability whatsoever for any loss, damage,
    injury, illness, accidents, delay or any other irregularity (non-exhaustive list) howsoever arising or for
    consequential losses, lost profit, the failure to enjoy the arrangement or any other similar claims. Liability shall
    be limited under all circumstances to amount of the contractual price. Bucher Travel Inc. shall make every
    effort to ensure that all booked arrangements and services are carried out as specified in the most efficient
    and effective way possible. However, Bucher Travel Inc., does not legally own, operate, or exercise any control
    over its third-party suppliers for the provision of goods and/or services to be provided, including the service of
    alcoholic beverages, whilst third-party suppliers are in all cases selected with the utmost care. Bucher Travel
    Inc. does not accept any liability for errors and omissions by such suppliers, nor for any claims, or causes of
    action arising out of or related to any loss, damage, or injury that may be sustained as a result of a third-party
    supplier’s wrongful acts or omissions. In no event shall Bucher Travel Inc. be liable for incidental or
    consequential damages sustained by a client arising out of any alleged breach of an Agreement.
  6. LIABILITY RELEASE
    Certain high-risk and sporting activities may require a liability release to be signed by client at any time prior
    to the start of the activity. Client understands and agrees that Bucher Travel inc. and/or certain third-party
    suppliers may require participants in a planned activity to sign a waiver of liability. If a participant refuses to
    sign such a waiver, they may not be permitted to participate in the activity, respectively the activity cannot be
    started until a release has been signed and provided to Bucher Travel Inc.
    Bucher Travel Inc. declines all responsibility whatsoever for any high-risk and sporting activities. Any such
    activities are engaged in at the exclusive risk of the participant.
    Bucher Travel Inc.
    Pilatusstrasse 27, CH-6036 Dierikon / Lucerne
    incoming@buchertravel.ch, bucherincoming.ch, +41 41 418 55 44 5/5
  7. FORCE MAJEURE
    No party shall be liable or responsible to the other party (except for any obligations to make payments to the
    other party hereunder), or be deemed to have defaulted under or breached an Agreement, for any failure
    resulting in the inability to conduct the offered services or a program when and to the extent such failure is
    caused by or results from the following force majeure events (“Force Majeure Events”): (a) flood, fire, or
    earthquake; (b) declared war, a terrorist act in the city where the program takes place, or a riot within five miles
    of where the program takes place; (c) epidemics or pandemics (excluding COVID-19); (d) government order or
    law (excluding government order or law, or some other mandate, requiring guests to be vaccinated against
    COVID-19); (e) embargoes or blockades; (f) strikes or labor stoppages; or (g) shortage of adequate power or
    infrastructure.
    If an Agreement is terminated pursuant to the terms in this section, Bucher Travel Inc. shall return to client all
    amounts paid by client to Bucher Travel inc. less the following (which Bucher Travel Inc. shall be entitled to
    retain or collect): (i) the initial program deposit, (ii) non-recoverable program deposits; and (iii) out-of-pocket
    costs Bucher Travel Inc. is obligated to pay.
  8. DATA PROTECTION POLICY
    In order to process the bookings and to ensure that the arrangements meet client’s requirements, Bucher
    Travel Inc. will receive the travellers’ personal data from the client or from a third party. The client and the third
    party represent and warrant to Bucher Travel Inc. and shall further ensure that he/she is entitled to collect and
    disclose these personal data. Bucher Travel Inc. is subject to Swiss data protection legislation and will process
    data in compliance with the applicable Swiss data protection laws and regulations. Appropriate data security
    arrangements have been put in place. In particular, personal data shall only be disclosed to third parties insofar
    as necessary for the arrangement booked.
  9. APPLICABLE LAW, PLACE OF JURISDICTION
    Swiss law (excluding the provisions on the conflict of laws) shall be applicable. The place of jurisdiction is
    Dierikon, Switzerland.

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